LivePerson：2025年企业AI代理的5个基本特征白皮书（英文版）

Enterprise organizations face an increasingly complex customerservice challenge: delivering instant, personalized support whilecontrolling costs and operational overhead. Despite these pressures.most businesses remain stuck with traditional chatbots that createmore problems than they solve, frustrating customers and agents alike.Meanwhile, artificial intelligence has advanced dramatically, promisingintelligent agents capable of sophisticated reasoning and problem-solving.However, distinguishi