奥纬咨询：2025年电信转型新前沿：代理型AI与数字代理的实践价值研究报告（英文版）

Operators have undergone significant transformations, and AI is now serving as a powerful catalyst to supercharge every aspect of operator-wide transformation — from vision and processes to systems and ways of working. Telecommunication companies are accelerating their use of artificial intelligence (AI) and generative artificial intelligence (GenAI). Some estimates suggest that telcos will incorporate generative AI into their business processes over the next three years. The technology has the