Talkdesk：2021年员工队伍规划实用指南报告（英文版）

There’s been a marked shift in how people work and the COVID-19 pandemic only accelerated those changes. Employees want more flexibility with their schedules and a more fulfilling work life; many are finding that as new job opportunities emerge. Businesses need to listen. Preventing burnout or general dissatisfaction is much less expensive than attrition — and it’s less disruptive to your customers. With the right tools, workforce planners can offer employees the flexibility they want and kee