ACSI：2025年美国零售及物流配送业客户满意度调研报告（英文版）

In a challenging environment, customer satisfaction with the retail sector overall rises slightly, up 0.4% to an ACSI score of 78.3. The general merchandise and online retailer industries each shift by 1% while specialty retailers and supermarkets are unchanged. Reported holiday sales were up strongly overall with data indicating that sales from the start of November through Christmas Eve 2024 rose 3.8% compared to 3.1% in 2023. There are some key caveats, however. Black Friday is becoming le