联合国贸易发展委员会：2024全球消费者纠纷解决方案（英文版）

Access to and availability of dispute resolution and redress1 mechanisms are a basic legitimate need of consumers,2 as recognised by the United Nations Guidelines for Consumer Protection3 (henceforth as the United Nations Guidelines, or UNGCP.) Dispute resolution and redress mechanisms should be delivered to consumers in a fair, affordable, and speedy way whilst protecting related consumer rights throughout the process.4 The UNGCP contain guiding principles on design criteria for