世界银行：是什么推动了公民对国家机构的信任？摩洛哥基于过程和结果的信任的大规模调查证据（英文版）

What drives citizen’s trust in state institutions? There are longstanding debates on the pathways towards institutional trust: is trust driven by citizen’s perceptions of policy outcomes or by their perceptions of the integrity and credibility of policy processes? This paper investigates this question using data from a large-scale survey of 5,916 Moroccans and argues that process matters more than outcomes for trust-building. The paper first shows that Moroccans’ trust in institutions is stro