Sprinklr：2021年如何使用正确的人工智能驱动的路由策略更快地解决问题报告（英文版）

Learn why you need an AI-powered routing strategy — and what to look for when choosing a smart routing solution for your business.A customer can reach out at any time and on any channel — and their first impression of your brand can make or break their experience. How can you ensure that every interaction customers have with your contact center is easy, helpful, and effortless?AI-powered routing and Smart Pairing from Sprinklr Service match customers with the right agents to deliver a seamle