Talkdesk：2025年人工智能在零售行业的五大核心用例研究报告（英文版）

Long waiting times lead to frustrated customers, overwhelmed contact center associates, and poor service. When customers have to wait for too long, their dissatisfaction grows, escalating into negative experiences that impact the brand’s reputation. The combination of unhappy customers and stressed employees creates a negative cycle that causes customers to abandon shopping carts, reduces repeat business, and drives them to switch to competitors. High interaction volumes reduce the capability