CFA：2025年夏季全球商业服务行业并购策略与市场趋势报告（英文版）

The business environment is changing dynamically, with the leading companies adapting to the multifunctional approaches and evolving service delivery models across the globe. Organizations are strategically focused on Generative AI and going through a digital transition to improve process efficiency, cost reduction, and enhance customer service experiences. Global business services (GBS) are the agile operating units built to create customer-centric, digitized processes across geographies, su