Bizrate Insights：2024年消费者忠诚度现状报告（英文版）

Reliability gains importance with customer age, while the youngest shoppers are slightly more price-sensitive. Cost is the top answer for ages 18 to 29 at 23%, with the average being 17%. To ensure you’re consistently delivering an exceptional experience, have the technology in place to monitor customer sentiment throughout the purchasing journey. Surveys at checkout and post-fulfillment, for example, can help you keep an ear to the ground on how customers are experiencing your brand.