Qualtrics XM Institute：2025年对人工智能的消费者情绪演变报告（英文版）

As part of our most recent global consumer study, we asked nearly 24,000 consumers from 23 countries about their attitude toward companies using artificial intelligence, including their comfort levels, concerns, and current usage. From their responses, and data collected from our 2023 global consumer study, we found that: + Comfort using AI has declined. Compared to the results from last year’s study, consumers this year are 10.5 points less comfortable using AI to complete five common activi