Valtech：2022年奢侈品行业客户体验转型报告：需要直接面向消费者的转型（英文版）

Today, luxury brands want to enhance their digital presence while still adhering to the core values of the luxury industry. This means bringing their unique product designs, exclusive (and increasingly sustainable) materials and best-in-class craftmanship to the forefront of digital touchpoints. Leaving brands to wonder how they can best show off their products in a digital space while also delivering red carpet, VIP-level service to each customer. Fortunately, the tools to be able to do so are