SupportNinja：2024年全球外包服务现状报告（英文版）

A large majority of leaders surveyed (93%)said they were satisfied with the quality ofthe outsourcing services they receive.However, that doesn't mean that they'renot willing to consider alternatives.Almosthalf(48%) said there are a few areas wherethey wish the service provided wereimproved, and very few (27%) are loyal totheir current vendor.In fact, 14% said they're actively looking fornew outsourcing vendors, and 59% areconsidering a change and researchingalternatives.Essentially,