思略特：2025年公共部门数字服务的未来：实现智能化、成本中性的服务交付研究报告（英文版）

A key problem facing government service digitization today is the fragmentation produced by multiple, siloed applications that feature separate log-ins, inconsistent user interfaces, and redundant data submissions. This lack of integration results in operational inefficiencies, service delivery delays, and a disjointed experience that diminishes public trust in digital services at a time of rising expectations for seamless, intuitive, and personalized digital interactions—such as those offere