凯捷Capgemini：2025年人工智能实践：生成式AI与代理型AI重新定义业务运营报告（英文版）

Having shifted from experimental proofs of concept (PoCs) to in-production operational AI systems, businesses are beginning to realize the benefits. Our survey of 1607 organizations shows that, returns on investment (ROI) averaging an impressive 1.7x on AI investments in business operations.a Confidence in AI's commercial viability is growing, with 40% of organizations expecting positive ROI within one to three years and another 35% within three to five years based on our survey. AI agent