Catchpoint：2025年互联网韧性报告（第二版）（英文版）

Resilience goals without purpose is no resilience at all. The drive for efficient business operations (73%) as a horizontal foundation to improve customer experience, workforce productivity, and grow revenue—like a rising tide that lifts all boats— improves the likelihood of achieving every other goal. The real story here is that customer experience and workforce productivity showcase how vital it is to deliver frictionless service to people. Sure, resilient Ops matter; they keep systems humm