Talkdesk：2022年提供以人为中心的AI互动报告（英文版）

In the customer service environment we tend to equate success with metrics. We measure satisfaction.effort and handle times to ensure customers are receiving adequate support across all channels. Whatwe sometimes forget to consider, is that regardless of how a customer engages or how quickly theyreceive support, it is ultimately not a transactional experience-it's a human experience.When a customer calls a service representative, they want to speak to a human. However, this messagecan oft