SAMY Alliance：2024年汽车行业社群管理研究报告（英文版）

There are many ways to succeed in CM, and it'sessential to excel in each of these key areas to boostengagement and relevance.

Responding promptly by maintaining a consistentTone of Voice (TOv) is vital to build loyalty withinthe community. Once there is a base, using insightscan help improve content and customer experience.This also applies to leveraging User GeneratedContent (UGC) to create authentic engagement andensuring you're implementing relevant trends to meetcommunity ne