Infillion：2021年提供无摩擦的客户体验白皮书（英文版）

Few predicted the speed, impact, and severity of the pandemic on our daily lives, but it is hard to deny that the safety measures implemented since March 2020 shoved many trends that were previously sputtering along into overdrive. Much has been written about the health impact of the pandemic. Others have analyzed and forecasted the economic implications. And everyone has personally felt the emotional pressures on various levels. From a commercial perspective, cost structures, marketing chann