CCW Digital：2024年AI驱动的呼叫中心市场研究报告（英文版）

With so many potential contact center applications, how can you determine which AI investments to prioritize? And given the interconnectivity of contact center functions, should you even focus on individual use cases? Or, should you instead be seeking total contact center transformation?

Instead of relying on rhetoric, we wanted to answer these questions with research. Our Market Study on the AI-Powered Contact Center does just that, highlighting the biggest AI opportunities, the variou