澳大利亚竞争与消费者委员会：2024年对能源部门授权程序的合规审查报告（英文版）

In May 2024, we requested each selected data holder provide video records of their authorisation process, current as at 3 May 2024. These are one type of record that data holders must keep and maintain for the purposes of subrule 9.3(1)(g) of the CDR Rules. We assessed the video records against the mandatory provisions of the CDR Rules and Standards and the best practice guidelines in the CX Guidelines, as in force at the time of our request. Following our review, we wrote to individual data hol