Coursera：2023年企业人工智能：构建人工智能战略让客户满意报告（英文版）

“AI is not an add-on to a customer experience strategy; it’s a complete organizational change,” says former senior data scientist at Coursera and senior data scientist at Pinterest. “An effective AI strategy allows people to understand the possibilities of technology and apply them to the customer experience. Ultimately, it enables organizations to be agile in response to ongoing changes in customer behavior.