Moveworks：2025年AI赋能员工自助服务支持终极指南报告（英文版）

Employee self-service support refers to systems and platforms that help give your team instant access to the answers and resources they need to resolve issues— without needing to wait on direct assistance from IT, HR, or other support teams like finance, facilities, procurement, or onboarding. These tools typically include online portals, searchable knowledge bases, and automated chatbots. Instead of submitting a ticket or sending an email, employees can use AI-powered self-service tools — of