埃森哲：2024年重塑企业运营研究报告：利用生成式AI驱动业务增长、增强竞争优势（英文版）

Soon, many fuel retail stations won’t primarily be places to refuel. Working within the limits of their space, some will transform into dynamic, multi-service hubs that cater to a broad spectrum of consumer needs. Others will hyper-localize, offering goods and services tailored to the preferences and needs of the local community. In both situations, consumers will start to think about these stores differently, stopping for the experience even if they’re not fueling up. Why? Our global