Sprinklr：2021年用统一的方法促进客户体验的成功报告（英文版）

In the age of the customer, businesses must improve customer experience (CX) proactively or intervene in real time when experience problems occur. Unfortunately, existing tools and organizational processes inhibit the selection, sharing, and execution of the CX insights needed to do so. To overcome the insights gap, businesses need a comprehensive, single view of the customer fueled by data from across channels and departments. In 2021, Sprinklr commissioned a custom study from Forrester Cons