Talkdesk：2025年游戏与体育博彩中的AI报告（英文版）

The gaming and sports betting industryis evolving rapidly. Players expect morepersonalised, proactive experiences.Regulators demand stricter compliance.And agents are under more pressure thanever to deliver empathetic, consistent serviceacross every channel.

Artificial Intelligence (Al) is the catalyst thatenables operators to rise to these challenges.With Genesys, Al doesn't replace the humantouch -it augments it, orchestrating journeysthat empower agents, protect margins, andbuild