麦肯锡：2024年打破运营障碍，实现最高生产力报告（英文版）

This article synthesizes findings from two surveys, both launched in 2023, that explored how closely organizations adhere to practices that contribute to operational excellence. The first survey, the Next-Generation Operational Excellence Survey (NGOES), comprised 1,000 employees representing hundreds of organizations. Half of the respondents were senior leaders, defined as C-suite executives and their direct reports, and half were either frontline workers or middle managers. Sligh