Sprinklr：2023年如何评估人工智能驱动的生成机器人报告（英文版）

In just a couple of years, Generative AI (Gen AI) and Large Language Models (LLMs) have evolved from being a new trend to becoming an integral part of businesses. Nearly 60% of the companies surveyed by McKinsey said their organizations use Gen AI regularly in at least one business function. Customer service is one of the top three verticals in which organizations use Gen AI, validating its immense scope for impact1 . From automating tasks to augmenting virtual agents’ capabilities, Gen AI ca