Talkdesk：2025年全球通用对话型人工智能平台供应商评估报告（英文版）

This is the third iteration of the IDC MarketScape for worldwide genera-purposeconversational Al platforms, occurring biannually since 2021. Over the past four years.this market has seen fast-paced adoption, major acquisitions, and groundbreakinginnovations from long-standing incumbents, hyperscalers, and start-ups alike. As thesenew innovations make their way from open source and free consumer tools toenterprise-grade features and products, business and iT leaders have had to rapidlyevolve t