First Insight：2023年零售消费者假日购物趋势报告（英文版）

First Insight’s second annual report, “The State of Consumer Spending: Retail Holiday Shopping Trends 2023” reveals that many of the business effects caused by the pandemic -- specifically shipping delays and inventory shortages -- appear to be in consumers’ rear-view mirror. While spending remains similar to last year overall, some of the biggest changes in consumer behavior now are around shipping costs and returns. Shipping costs saw the greatest year-over-year growth in influencing where