Sprinklr：2024年人工智能时代提高联络中心效率的三种方法报告（英文版）

At the start of this year, Gartner predicted that 60% of customer service leaders are under pressure to adopt AI. Eight months later, leaders have realized the benefits of AI to extend beyond just cost savings. In the Middle East, businesses are encouraged by the initial successes of AI adoption.

Our latest whitepaper produced in association with CX Network explores three ways contact center leaders can enhance the efficiency of their contact centers, also featuring insights from our i