凯捷capgemini：2024年生成式AI赋能下的客户服务新时代畅想报告（英文版）

Imagine dining at a restaurant where the food is impeccable – every bite, a culinary delight. But the waiter is unfriendly and inattentive to your needs. Would you return for the sumptuous food and tolerate the poor service, or let your taste buds lead you elsewhere next time? Lousy restaurants that entice patrons with alluring aromas but disappoint them with slow, incompetent service are like businesses that strike a chord with customers initially but fall flat when it’s time to support them