Sprinklr：2024年AI赋能联络中心：客户体验优化与运营效率提升报告（英文版）

Two, Generative AI embedded automation to improve customer experiences has seen significant wins among the early adopters.1 Early results of research conducted by Stanford University and Massachusetts Institute of Technology on over 5000 agents globally showed an average increase in agent productivity by 14%, improved NPS in AI-assisted interactions and monthly agent attrition drop by 9%. On similar lines, contact center analytics has become easier and more insightful to drive meaningful experie