UiPath：2024年人工智能驱动的客户体验如何交付客户价值和业务成果报告（英文版）

Digital experiences are table stakes in the digital economy and have raised the threshold for enterprisesto differentiate. IDC's seminal 2023 Future of Customer Experience Scorecard found thatthe enterprises surveyed are still "developing" and that only 11% of themglobally are at an advanced stage of customer experience (CX)maturity (see Figure 1). The scorecard analyzed the correlation of enterprise capabilitiesin core CX technologies, operations, and CX strategy and execution