Zendesk：2025年新的IT手册：利用AI变革IT服务（英文版）

Today ’s IT leaders are now the architects of the workplace—designing modern, intentional, AI-powered experiences that help their organizations move faster. They ’ re no longer solely focused on core tasks like troubleshooting and uptime. They ’ re also shaping the systems and services that employees rely on throughout their workday. And without them, day-to-day operations crumble. Employee productivity—and satisfaction—falters. This evolution isn’t happening by accident. In future-looking or