Radial&Retail Dive：2024年零售商关键议题研究：AI应用、应对物流挑战及保障未来运营的其他核心领域（英文版）

In fact, more than four out of five retail executives report that their companies are using AI and plan to enhance their use in five functional areas: • Inventory management, such as forecasting demand, managing inventory levels and optimizing the allocation of stock across different locations • Customer service, including chatbots and virtual assistants providing real-time support to customers in tracking shipments and answering queries • Risk management and fraud detection, through activiti