Sprinklr：2021年用社交倾听改变你的客户体验的三个步骤（英文版）

In this digitally connected world, it is no longer enough to simply react to customers’ needs transaction by transaction, storefront by storefront. Whether it’s a new product launch or a new movie premiere, a huge volume of both instantaneous and unsolicited feedback is now the norm. Brands that capture these digital customer insights where they are happening and bring the voice of the customer into the heart of the enterprise — proactively, personally, and at scale — can stand out from the c