Zendesk：2025年人工智能如何改变客户服务的经济学报告（英文版）

AI also presents an opportunity to rethink traditional software pricing models. The typical model of per-agent or per-seat licensing often ties technology costs directly to the size of the support team. However, as AI improves efficiency and reduces the need for a large team, this model becomes outdated. With AI, businesses can adopt outcome-based pricing, where customers only pay for successful interactions that are resolved, using agreed-upon metrics for determining what makes an outcome su