JuniperResearch：2024年AI将如何为联络中心即服务CCaaS市场带来创新白皮书（英文版）

Contact centres provide communications between companies and their consumers. CCaaS solutions mean that these companies can enhance and upgrade their protocols in their control centres in any way they choose and with almost immediate effect. Juniper Research defines CCaaS as: ‘A service that merges cloud-based contact centre infrastructure with contact centre processes. CCaaS provides a cloud-based customer experience business model that refines, integrates and streamlines custom