GENESYS：2024年如何构建人工智能业务案例报告（英文版）

It’s no longer a question of whether to add artificial intelligence (AI) to your technology mix, but when and where. As customer experience (CX) takes center stage, stakeholders are increasingly open to AI apps and appreciate the potential value. And executives might be actively pushing your teams to incorporate AI because they’re hearing how other businesses are implementing AI and winning at CX. Yet, that doesn’t mean there’s clarity on where or how you should use AI in your business or how