罗兰贝格：2025年准许起飞：AI赋能旅行与运输行业客户服务研究报告（英文版）

The travel industry has come a long way. From the inception of brick & mortar travel agencies in 1840s England and the first mass tourism boom in the second half of the 19th century, the industry has oscillated between good times and bad.1 Two world wars and the COVID-19 pandemic each temporarily put a halt to international travel but could not destroy people's inner urge to explore. As discussed in Roland Berger's study D2C challenges: The travel industry, 2 today's travel in