SSON：2025年共享服务与外包行业报告（英文版）

Theshared services industry isentering a new phase of maturityand stategikc alignment. Justover half of surveyrespondentsperceive their $SÖyGBS operationsto be at a medlum level of maturity,while only25%rate themsevesas advanced or progresslve. Thisspectrum of maturityreflects thedrersityof approaches and capabilitieswitnessed, highlighting the need forcontinuous evolution in govemancescope,automation, and talent stategles Indeed, respondents" strategic prioritiesreflect a strong focus o