servicenow：人工智能的影响:：2024年企业人工智能成熟度指数报告（英文版）

Companies,nonproft organizations,and govemments face one ofthe mostsignifcant inflection points in the history oftechnology. The hype surrounding artifcialintelligence-a group oftechnologiesincluding machine learning, naturallanguage processing,computer visionand decision-making algorithms, as wellas the large language models that powergenerative Al applications-echoes thepromises of the internet, cloud computing,and mobile apps.

The stakes are high. Although the race toput Al to work i