Moveworks：2025年首席信息官指南：代理型AI赋能IT运营规模化转型报告（英文版）

The main difference between more traditional automation tools and agentic AI-powered platforms lies in what they can – and can’t – do. Traditional tools work well for repetitive, rule-based tasks, making them useful for straightforward processes. Yet these tools’ manual workflows and manual procedures lack flexibility, scalability, and the capacity for independent actions, meaning your IT teams manage elevated workloads with high headcount. Let’s break down the some of limitations that IT tea