埃森哲：2024年旅游行业新征程：生成式AI重新定义客户体验并解锁新价值报告（英文版）

To begin with the basics, most travelers still prefer using their desktops or laptops to explore destinations and to book trips. Our survey revealed, for example, that 48% of travelers prefer using a desktop or a laptop, while 33% use their smartphones. They also tend to start early and plan carefully. For those traveling domestically, preparation typically starts one to three months before departure and for international travel it’s likely to be six months to a year. Overall, our survey find