国际航空电信协会（SITA）：2025年行李IT洞察报告（英文版）

In 2024, total passenger traffic jumped by 8.2%, rising from 4.9 to 5.3 billion. But instead of buckling under pressure, performance improved. The mishandling rate dropped to 6.3 bags per 1,000 passengers, down from 6.9 the year before, an 8.7% year-on-year improvement. That’s a clear sign that smarter, connected systems are making a difference. Zooming out, the long-term trend is more nuanced. Passenger numbers have surged 22% since 2018, yet the mishandling rate has stayed relatively stable