凯捷Capgemini：2025年B2B脉搏-电信企业客户的六大期望报告（英文版）

This is our first edition of the B2B pulse for the telecom industry, an annual study analyzing the evolving needs, challenges, and experiences of business customers (hereafter, referred to as organizations) across various industries. This report explores the pain points these organizations face with the telecom services and identifies six areas of improvement to help telecom providers enhance service delivery and drive business value. To understand these, we surveyed executives from 1,000 org