Talkdesk：2025年发现行业领导者如何通过AI重新定义CX报告（英文版）

Electrolux Group revolutionized its approach to customer interactions with a strategic integration of the Genesys Cloud™ platform with Google Cloud and SAP. This fusion — benefitting from Genesys AI features, such as Agent Assist and Predictive Engagement — enabled the company to craft seamless consumer journeys across multiple channels, focusing on personalized and empathetic engagements to strengthen brand loyalty.