使用自然对话引导技术的客户支持对话（英文版）

英文标题：NatCS: Eliciting Natural Customer Support Dialogues中文摘要：介绍了一种多领域语音客户服务对话的数据集，名为 NatCS，用于研究自然语言对话系统，相对于现有的合成对话数据集，在多个指标上更加真实，其中对话行为的注释提供了更有效的训练数据。英文摘要：Despite growing interest in applications based on natural customer supportconversations, there exist remarkably few publicly available datasets thatreflect the expected characteristics of conversations in these settings.Existing task-oriented dialogue datasets, which were collected to benchmarkdialogue systems mainly in written human-to-bot se