客户笔记数据的自然语言处理（英文版）

英文标题：Natural language processing on customer note data中文摘要：本研究应用自然语言处理技术，对 B2B 数据集进行情感分析、主题建模和关键词提取，证明通过自动化方法能够准确地提取情感，并将笔记按相关性分类到不同主题。同时，本研究强调缺乏明确分离主题会导致主题缺乏与商业背景相关性。英文摘要：Automatic analysis of customer data for businesses is an area that is ofinterest to companies. Business to business data is studied rarely in academiadue to the sensitive nature of such information. Applying natural languageprocessing can speed up the analysis of prohibitively large sets of data. Thispaper addresses this subje